·         Administrative professional training. Training and/or studies related to international trade, export/import are an asset.

·         Sales experience

·         Fluent Spanish, Catalan and business English. Portuguese and French will be an asset

·         Knowledge of office automation (Microsoft Office, Oracle or similar ERP package, SMAX)

·         High customer orientation.

·         Communicative, structured, autonomous, dynamic and proactive person with the ability to work in a team.

As a Customer Service Specialist, you will be responsible for the following functions:

-       Deal with inquiries from domestic and international customers through phone calls, emails, or other platforms.

-       Provide information about the products and services that the company offers.

-       Process customer orders in the system, ensuring accurate entry.

-       Coordinate with other departments to ensure the delivery of the requested products and services, as well as the resolution of any incident.

-       Order tracking, deliveries, invoicing and after-sales service

-       Feed the customer database

-       Management of orders to suppliers to maintain adequate stock levels, as well as inventory management.

-       Preparation/issuance and sending of documentation for export, delivery notes, packing lists, product certificates and EUR1 for international sales.

-       Transport management and coordination.

-       Carrying out various administrative procedures.