Exide Technologies (www.exidegroup.com) is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centered on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide €1.6bn energy storage solutions and services to customers worldwide, every year.
About the job:
For our growing division, Motion, in Bolton, UK, as soon as possible, we are looking for a Senior Sales Administration Advisor.
Reporting to the Sales & Service Administration Supervisor your mission will be to provide high-level administrative support to the sales function, ensuring the accurate and timely processing of customer orders, quotations, contracts and account information. The Senior Sales Administration Advisor acts as a key point of contact for customers and internal stakeholders, supports the development of administration processes and provides guidance and support to less experienced team members.
What will your daily responsibilities include in this role?
- Process customer orders accurately and efficiently.
- Monitor orders through to delivery and resolve issues that may impact customer expectations.
- Liaise with production, logistics, purchasing and finance teams to ensure orders are fulfilled within agreed timescales.
- Manage customer order books and maintain accurate sales records.
- Investigate and resolve order discrepancies and delivery issues.
- Prepare quotations in accordance with company pricing policies.
- Support the sales team with pricing enquiries and contract administration.
- Maintain pricing information within relevant systems.
- Monitor outstanding quotations and follow up where appropriate.
- Act as a primary point of contact for customers regarding orders, deliveries, pricing and product enquiries.
- Build and maintain strong customer relationships.
- Handle customer complaints professionally and coordinate resolutions.
What we ask for:
- Previous experience in a Sales Administration, Customer Service or Commercial Support role.
- Strong understanding of order processing and customer account management.
- Experience using ERP and CRM systems, particularly Oracle.
- Advanced Microsoft Office skills, particularly Excel.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and meet tight deadlines.
- Strong problem-solving and analytical skills.
- Ability to build relationships with customers and internal stakeholders.
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